CONTACT
Via P. Toselli 109 – ZIP 50144 – Florence – Italy
CF and VAT: 06709120486
Phone number: +39-055 3249112
Email: General information: info@fistofirenze.com
Customer service: customerservice@fistofirenze.com
SHIPMENTS
SHIPPING AND DELIVERY
The typical delivery time within Italy is 24-48h during business days (Mon-Fri).
Shipping is 5,90 euros. Over 99 euros shipping is free.
For international shipments, delivery times are normally 2-3 business days (Mon-Fri).
For the moment we deliver in: Austria, Belgium, Denmark, Finland, France, Germany Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, UK, Spain, Sweden and Switzerland. Please note that we do not ship to: Campione d’Italia, Livigno, San Marino and Vatican City.
Shipment will be made after receipt of payment and your “tracking number” will be sent by email. Use this to verify the status of your shipping with TNT or DHL.
You will be able to check on your order status from “My orders”, in the “My account” section of FiSto’s website, once you have logged in with your username and password.
Undeliverable parcels
If we are unable to deliver a package to your chosen delivery option it will automatically be returned to FiSto.
RETURNS AND EXCHANGES
Before you send your item back to us you need to send an email to customerservice@fistofirenze.com.
You will then receive return instructions by e-mail. Do not ship anything without contacting us first as this may lead to longer handling time and delaying refunding.
Inside the package, you will find our return label to be used in case you want to return the goods.
We accept returns within 14 days of delivery and we will refund your purchase 30 days after receiving a returned item. In order to be accepted, returns must be unworn and with tags and you must include your receipt. All refunds are paid into the credit card used for the original purchase.
Transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client.
Should the goods be damaged in transit, FiSto shall notify the Client, in order that the Client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination.
FiSto shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.
PAYMENT METHODES
The prices indicated on the Website shall be understood as inclusive of taxes and VAT. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
The following payment methods are accepted:
(i) PayPal
Clients may pay via PayPal in accordance with the specific methods set by the same.
(ii) Credit card
Where products are purchased using a credit card, the transaction may be performed via the PayPal secure server or another secure server as chosen by FiSto.
Under no circumstances and at no stage of the transaction shall FiSto be able to access the Client’s credit card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by FiSto and therefore under no circumstances shall FiSto be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment. If you want to make a purchase using PayPal, select the payment method and click on “Confirm payment”. You will then be redirected to a PayPal page where you will complete the payment.
Security is extremely important to us, so we wish you to know that your data will be encrypted and kept safe.
We don’t accept payments on delivery or by bank transfer, for the time being.
ONLINE CUSTOMER CARE
Please do not hesitate to contact our customer care team. We are all Italian and English-speaking and here to help you with any issue regarding your purchase.
Our opening hours are Mon – Fri, 10.00 – 17.00.
Email us: customerservice@fistofirenze.com